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Consumer Habits

3 min read

Consumer Habits: How Petro-Convenience Stores Can Prepare for 2022

Since the early days of the COVID-19 pandemic petro and convenience stores have demonstrated just how nimble they can be by rolling out new operational initiatives and last mile services. While lockdowns and travel restrictions meant we didn’t have to...

3 min read

Consumer Habits: Aligning Restaurants with the ‘New Normal’

As the days get shorter and the weather gets colder, many of us will start turning to our favourite restaurants for some much needed comfort food. But what does the relationship between patrons and food establishments look like within the context of the...

3 min read

Consumer Habits: What Retailers Need to Know for the Holidays

Fall is finally here! As the weather cools down and retailers ramp up for the holidays, let us be the Goose – no, not the Christmas kind – to your Maverick with our latest Changes in Consumer Habits report.

3 min read

Consumer Behavior & COVID Adjustments in Convenience Stores

After a rollercoaster of a year, Cameron Watt, President and CEO of Intouch Insight, was back and in person at the 2021 Outlook Leadership Conference in Los Angeles!In addition to crowning the winner of this year's Intouch Insight-CSP Magazine Customer...

3 min read

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the tumultuousness of the past year has still had a profound effect on consumers and restaurants alike....

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as the introduction of entirely new concerns when we were plunged into a global pandemic. In-store shopping...

3 min read

Measuring Customer Experience During a Global Crisis (Part 2)

Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission to enter a store.

3 min read

Changes in Consumer Habits | Convenience Stores and Gas Stations

This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in consumer habits are affecting Convenience Stores and Gas Stations.

3 min read

Changes in Consumer Habits | A Look at the Restaurant Industry

At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future of Retail and on how purchasing habits have changed due to business closures, shelter-in-place...

2 min read

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed to gather insights that would help businesses better understand how to adapt in a COVID-19 and post-COVID-19 world.