4 min read
2026 Emerging Experiences Study Findings on QSR Mobile Order Ahead
Most customers already know exactly what to do with mobile ordering. They open the app, place an order, and move on. It’s fast, predictable, and...
Mystery Shopping
5 min read
The Many Types of Mystery Shopping
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
5 min read
5 Key Steps to Launching a Mystery Shopping Program
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
7 min read
How Much Does a Mystery Shopping Program Cost?
If you’re researching mystery shopping costs, you’re likely trying to answer a very practical question: “What will it take to measure our customer...
3 min read
No More Winging It: How Alpaca Chicken Used Video Insights to Improve QA and Ensure Everyone Eats Happy
Want to learn how Intouch Insight’s mystery shopping services gave Alpaca Chicken the information it needed to effectively coach restaurant staff and...
6 min read
Top 5 Mystery Shopping Programs for Banking and Financial Services
Your company can invest millions in product design, digital tools, and training, only to lose a customer after a brief interaction.
5 min read
7 Mystery Shopping Programs for the Automotive Industry
If you run automotive operations, you know about the phone calls asking about availability, online inquiries about pricing, service appointments...
5 min read
How to Measure the ROI of Your Mystery Shopping Program
Client: “We’ve put a lot into customer experience, but it’s hard to know what’s really happening across all our locations. We’ve been looking at...
3 min read
How Jimmy John’s Franchise Operator Bushwood Investments Boost Sales and Guest Experiences with Intouch Insight
Curious to learn how Intouch Insight's mystery shopping program delivers insights that helped Bushwood Investments create a high-quality experience...
6 min read
6 Mystery Shopping Programs Every Multi-Location Retailer Needs
Consistency is one of the hardest things to maintain in retail. Even with clear standards, two stores under the same brand can feel completely...