3 min read
How to Improve QSR Guest Experience with Data From the Field
With the restaurant industry facing many challenges, the big question remains: How can QSR brands improve guest experiences?
Mystery Shopping
3 min read
American Coffee Preferences: A Brief Insight
When getting a quick cup of coffee or a breakfast sandwich on the go, the drive-thru has become an essential feature for many Americans. In fact,...
2 min read
Coffee Customers are Thirsty for More
Coffee remains a hot commodity for consumers. Drive Research reported that 74% of Americans drink coffee every day*. In a recent consumer survey...
2 min read
Subway Reigns, but Competitors are Stepping Up
Whether you’re hankering for a hoagie, grinder, or hero, subs are popular among sandwich lovers everywhere. And, in Intouch Insight’s recent Flash...
4 min read
Have McDonald's or Taco Bell Found the Future of Drive-Thru?
A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more...
3 min read
Demystifying Mystery Shoppers
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
4 min read
How to Choose a Mystery Shopping Company
Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
2 min read
Make the Most of Channel Blurring Opportunities
Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...
2 min read
How to Promote Responsible Sales for Multi-Location Businesses
When managing a multi-location business, it’s important that employees at every touchpoint understand the laws and regulations that apply to their...
2 min read
Virtual Mystery Shopping Do’s and Don’ts in 2022
Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in...