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The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru performance. It examines how ten of the top quick serve brands rank for key metrics like speed, accuracy, and...
2 min read
As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions...
3 min read
The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their...
3 min read
As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook...
3 min read
With compounding external factors such as supply chain issues, labor shortages, and rising inflation impacting the daily operations of convenience...
2 min read
Coffee is a big part of many consumers’ daily routines. Whether it’s a kick of caffeine in the morning or a little boost to power through the...
3 min read
When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer...
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Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...
3 min read
Data driven decisions yield results. It’s why our suite of software and services are built around driving actionable insights from customer and...
5 min read
It's a great time to be in the convenience industry. The changes in consumer habits that we’ve tracked over the past two years show people are making...
