3 min read
The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their customer experience. The rise of 3rd party mobile ordering and delivery services has helped many...
3 min read
As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook...
3 min read
With compounding external factors such as supply chain issues, labor shortages, and rising inflation impacting the daily operations of convenience...
2 min read
Coffee is a big part of many consumers’ daily routines. Whether it’s a kick of caffeine in the morning or a little boost to power through the...
3 min read
When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer...
3 min read
Analysis paralysis can be a real problem. The more data you’ve collected the better informed your business decisions will be. But distilling raw...
3 min read
Data driven decisions yield results. It’s why our suite of software and services are built around driving actionable insights from customer and...
5 min read
It's a great time to be in the convenience industry. The changes in consumer habits that we’ve tracked over the past two years show people are making...
3 min read
When someone starts a sentence with “If money was no object,” you know what follows will be a grandiose and idealistic proposition. But the cost...
2 min read
Mystery shopping is a commonly used tool to help brands ensure that their employees are delivering on brand standards and adhering to operating...
