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2 min read

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit feedback. But what if you’ve spent the time to create the perfect survey and still aren’t getting enough...

The pros and cons to the top 6 methods to disseminate your survey.

5 min read

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want without making them a chore to answer and adjusted the look and feel so it’s just a joy to look at....

Changes in consumer habits in the restaurant industry

3 min read

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the tumultuousness of the past year has still had a profound effect on consumers and restaurants alike....

Changes in consumer habits during the pandemic

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as the introduction of entirely new concerns when we were plunged into a global pandemic. In-store shopping...

Top 5 tips to ensure your program’s success

2 min read

5 Tips for Getting Real Results from Virtual Audits

Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many businesses transitioning their staff to working remotely – and our operational audit programs are no...

Stay Focused

1 min read

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools available in the most convenient manner possible. So when customers ask why they can’t install products like ...

3 min read

Paper Beats Rock; Mobile Forms Software Beats Paper

As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater impact on customer loyalty than ever before. And the challenge of ensuring that operational and brand...

Highlighting new trends

2 min read

Changes in Consumer Habits During the COVID-19 Pandemic

This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences have varied from region to region as retailers adapt to local guidelines and regulations, but the one...

new CX dashboard image

2 min read

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’ expectations, how you can roll out programs to meet them and continually evolve and adapt these programs...

customer experience management strategy

2 min read

Building a Solid Foundation for Your CEM Strategy

Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start. We sat down with experts Andrew Balchin, Process Integration Manager at Parkland Fuel Corporation, and...