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If you're considering making the switch from paper data collection processes to mobile forms, you probably have some questions about how the process will differ and what you need to convert. We wrote this blog to provide you with the answers to...
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When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable...
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Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...
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Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...
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Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From ensuring merchandise and...
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All brands invest in their events, but not every event is a success. That’s because there’s more to a successful event than just the amount of...
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First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll start by explaining...
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Sometimes, businesses get caught up in how quickly they can get a job done or how much they're able to bill for a certain project - forgetting the...
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What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...
