1 min read
Achieving great customer experience (CX) is becoming more and more challenging for multi-location businesses. Not only are these companies interacting with customers at hundreds or thousands of brick and mortar locations, but through different...
At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
Some of the costs associated with paper data collection and filing processes are hidden from your business. If you're considering investing in...
3 min read
From malls in the suburbs to the shops lining Times Square, the future of retail is changing - and fast. With already nine retail bankruptcies in...
2 min read
When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a program in place, and then...
3 min read
It’s no secret that people are resistant to change - and when it comes to organizational change, their resistance might be even stronger. This is one...
1 min read
If you're considering making the switch from paper data collection processes to mobile forms, you probably have some questions about how the process...
2 min read
When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable...
2 min read
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...
1 min read
Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...
