3 min read
In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of daily operational tasks, and special events can make finding efficiencies challenging.
5 min read
Regardless of theme, size, geographic location, or target clientele, all restaurants have one major concern in common: labor costs.
2 min read
One of the most significant, yet essential costs restaurant managers face are labor costs. Luckily, with efficient processes and well-trained staff...
2 min read
Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new content in store for you in 2018 - but before we get...
1 min read
In a retail environment, employees frequently have recurring tasks that need to be completed on a regular basis. Without a tool in place we risk...
3 min read
Edging on one of the biggest shopping seasons of the year, consumers will not be shying away from pulling out their wallets in-store. In fact, almost...
2 min read
During World War II, when the new B-17 bomber was introduced, one of the star aviators crashed the aircraft during its demonstration flight. The U.S....
1 min read
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
2 min read
Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...
In petro-convenience stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
