1 min read
Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX maturity? Neither of these are easy corporate initiatives, but they are necessary for survival in the Age...
1 min read
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
3 min read
In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of...
5 min read
Regardless of theme, size, geographic location, or target clientele, all restaurants have one major concern in common: labor costs.
2 min read
One of the most significant, yet essential costs restaurant managers face are labor costs. Luckily, with efficient processes and well-trained staff...
2 min read
Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new content in store for you in 2018 - but before we get...
1 min read
In a retail environment, employees frequently have recurring tasks that need to be completed on a regular basis. Without a tool in place we risk...
3 min read
Edging on one of the biggest shopping seasons of the year, consumers will not be shying away from pulling out their wallets in-store. In fact, almost...
2 min read
During World War II, when the new B-17 bomber was introduced, one of the star aviators crashed the aircraft during its demonstration flight. The U.S....
1 min read
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
