5 min read
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great insights for customer experience (CX) professionals looking to build a standout CX program across their...
4 min read
We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
2 min read
In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America....
1 min read
Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...
1 min read
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
3 min read
In a fast-paced industry like hospitality, success is dependent on timely execution. But, managing the constant in-and-out of guests, long lists of...
5 min read
Regardless of theme, size, geographic location, or target clientele, all restaurants have one major concern in common: labor costs.
2 min read
One of the most significant, yet essential costs restaurant managers face are labor costs. Luckily, with efficient processes and well-trained staff...
2 min read
Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new content in store for you in 2018 - but before we get...
1 min read
In a retail environment, employees frequently have recurring tasks that need to be completed on a regular basis. Without a tool in place we risk...
