1 min read
In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and any issues that contribute to poor experiences - and then work diligently to continuously improve the...
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If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
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On one of the busiest long weekends of the year, it’s essential to prepare your restaurant for the influx of customers. With added customers comes...
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Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that...
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Customer experience (CX) has become a top priority for almost all B2C companies today. Their customers don’t just want high-value, great experiences...
When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how...
3 min read
On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and purchase more than 68 million cases of beer. With all...
Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you manage one location or...
3 min read
If you're using mobile forms at your business, you should quickly start to see improvements in time and cost savings across your organization. If...
3 min read
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...
