3 min read
When it comes to dining out, there’s no doubt that customers expect a seamless experience - delicious food, great service, and a pleasant atmosphere. For restaurant owners and managers, having specific standards and steps of service that staff are...
1 min read
The way a customer perceives their experience with a brand can make all the difference between a one-time sale and a lifelong customer.
3 min read
We’ve just returned from a fantastic trip to New Orleans where we attended the 8th annual CXPA Insight Exchange, which was hosted at the Downtown...
Checklists are one of the most effective ways for businesses to ensure their teams complete all the steps in a process correctly, and that no steps...
![How to create a CX approach for maximum impact [whitepaper]](https://www.intouchinsight.com/hubfs/How%20to%20create%20a%20CX%20approach%20for%20maximum%20impact%20%5Bwhitepaper%5D.png)
1 min read
There are several trends occurring across the world that are contributing to hyper-competition around customer experience. Increasingly educated and...
5 min read
In part-one of our interview, Jim - founder of Heart of the Customer and Certified Customer Experience Professional (CCXP) - provides many great...
4 min read
We recently sat down with Jim Tincher, founder of Heart of the Customer and Certified Customer Experience Professional (CCXP), to get his take on the...
2 min read
In recent years, there has been a trend towards clean eating and an increase in food allergies and intolerance's in households across North America....
1 min read
Are you trying to lay the groundwork for a standout customer experience management (CEM) program? Is your organization looking to evolve its CX...
1 min read
If you have just begun mystery shopping your stores, it’s important to set an initial target for the level of compliance you hope to achieve at each...
