2 min read
When creating customer satisfaction surveys, it’s necessary to come up with survey questions that provide your business with accurate, actionable feedback about the key drivers of customer satisfaction or dissatisfaction. Collecting this actionable...
2 min read
Everyone can remember a time they’ve either hung up the phone or left a store unhappy after having a bad interaction with a sales associate. That...
1 min read
Mystery shopping requires a shopper to interact with a company under the guise of being a prospective customer. The shopper then observes the...
2 min read
Any retail owner, operator, or manager has experienced first-hand the chaos that can come with a busy day on the floor. From ensuring merchandise and...
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1 min read
All brands invest in their events, but not every event is a success. That’s because there’s more to a successful event than just the amount of...
1 min read
First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll start by explaining...
2 min read
Sometimes, businesses get caught up in how quickly they can get a job done or how much they're able to bill for a certain project - forgetting the...
2 min read
What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...
4 min read
Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and expectations of their...
