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1 min read
All brands invest in their events, but not every event is a success. That’s because there’s more to a successful event than just the amount of resources a brand pours into it. A truly successful event that increases engagement and inspires stronger...
1 min read
First things first: before we tell you why your operations team should care about customer experience management (CEM), we’ll start by explaining...
2 min read
Sometimes, businesses get caught up in how quickly they can get a job done or how much they're able to bill for a certain project - forgetting the...
2 min read
What do customers think about your brand? Are they satisfied with your customer service? Do they think there are areas where you could improve?...
4 min read
Today, it’s impossible for brands to become industry leaders without listening and responding to the needs, wants, and expectations of their...
3 min read
Mystery shopping is a great way to measure your customer experience and learn how well your locations are following brand standards. A lot of thought...
4 min read
Opening a new restaurant, although very exciting, can be equally as challenging. In fact, 60 percent of restaurants fail during their first year....
3 min read
Many top brands attribute a large portion of their success to customer engagement because it plays a key role in the growth and sustainability of...
4 min read
Many businesses in various industries face the same issue: overtime costs. While sometimes it's a necessary part of the job, employers usually want...
2 min read
Whether you’re looking at making a career out of mystery shopping, taking it up as a hobby, or just looking to increase your income, there are a few...
