When you own or operate a restaurant with multiple locations, it's impossible to be on the floor at all times, so it's essential to see exactly how employees are representing your brand on a regular basis. Mystery shopping your locations ensures...
3 min read
On an average July 4th weekend, Americans across the country consume 150 million hot dogs, and purchase more than 68 million cases of beer. With all...
Restaurant checklists are a simple yet powerful tool that can actually transform how your restaurant operates. Whether you manage one location or...
3 min read
If you're using mobile forms at your business, you should quickly start to see improvements in time and cost savings across your organization. If...
3 min read
While voice of the customer (VoC) feedback is a key part of improving customer experience, it’s also important to collect feedback through other...
1 min read
Achieving great customer experience (CX) is becoming more and more challenging for multi-location businesses. Not only are these companies...
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At convenience and gas stores, you no longer just have gas pumps to worry about. The industry is always growing and shifting - with everything from...
Some of the costs associated with paper data collection and filing processes are hidden from your business. If you're considering investing in...
3 min read
From malls in the suburbs to the shops lining Times Square, the future of retail is changing - and fast. With already nine retail bankruptcies in...
2 min read
When running a mystery shopping program at your business, sometimes it can feel like all it requires is simply putting a program in place, and then...
