3 min read
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over...
3 min read
At Intouch Insight, we’re constantly working on rolling out new features that will help you reach the top of your game. We have introduced several...
7 min read
Ask any customer experience (CX) professional and they’ll tell you that great customer experiences drive increased revenue. This is because happy...
3 min read
Great customer experiences lead to lifetime loyalty. A positive experience will keep customers coming back for more whereas a negative one can lose...
3 min read
Constant improvement is the name of the game! At Intouch Insight, we want to provide you with great products that drive efficiency for your...
2 min read
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit...
5 min read
So, you’ve built your first survey. You spent the time workshopping the questions, made sure they’re worded properly to get the information you want...
4 min read
At Intouch Insight, we’re constantly working on new features to make our products even better. And this month has been no exception. We’ve rolled out...
3 min read
To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the...
3 min read
Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...
