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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

2 min read

Changes in Consumer Habits During the COVID-19 Pandemic

This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences have varied from region to region as retailers adapt to local guidelines and regulations, but the one...

Key CX tools in our arsenal to help you build your own

2 min read

Making Great Experiences Happen | CX Day 2020

Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses, practitioners, and leaders around the world that are on a mission to better customer experiences (CX) for...

Cultivating Trust in Times of Change

3 min read

Cultivating Trust in Times of Change with Jeanne Bliss

Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch Insight. Together, we examined the ways in which brands can cultivate trust during times of change.

new CX dashboard image

2 min read

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’ expectations, how you can roll out programs to meet them and continually evolve and adapt these programs...

measuring customer experience

3 min read

Measuring Customer Experience During a Global Crisis (Part 2)

Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission to enter a store.

webinar recap customer feedback

2 min read

Do Something Great with Customer Feedback (Webinar Recap)

Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer feedback. He was accompanied by our Executive Vice President, Erin Fenn, as they engaged in a candid...

#experiencesthatmatter

2 min read

Experiences that Matter - Volume II

At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients. Early on in the pandemic, we wanted to do our part to share some good news. That is why we started to share #ExperiencesThatMatter.

3 key takeaways on how COVID-19 has impacted convenience stores and gas stations

3 min read

Changes in Consumer Habits | Convenience Stores and Gas Stations

This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we round out June, we're diving into how changes in consumer habits are affecting Convenience Stores and Gas Stations.

Top changes in consumer habits pertaining to Restaurants and Food Service Establishments.

3 min read

Changes in Consumer Habits | A Look at the Restaurant Industry

At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future of Retail and on how purchasing habits have changed due to business closures, shelter-in-place...

Top findings from the Changes in Consumer Habits Report

2 min read

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed to gather insights that would help businesses better understand how to adapt in a COVID-19 and post-COVID-19 world.