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        Mobile Apps: How Top QSR and Convenience Store Brands Measure Up

        Technology has redefined the way businesses deliver customer service. From self-serve kiosks to...

        5 Stories of Great Customer Experiences That Would Make Mom Proud

        Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation...

        What Multi-Location Businesses Should Know About Reputation Management

        It’s no secret that the opinions of customers shared through online reviews and ratings have a...

        Tips for Successful Trade Show Lead Nurturing

        Consider the amount of time that goes into planning a successful trade show exhibit. You spend...

        Customer Experience Executive Search: An Interview with Christopher Rios

        We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an...

        Strategies for Improving Restaurant Efficiency and Guest Loyalty

        It’s no secret that the restaurant business is incredibly competitive. Your customers have...

        Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

        In the age of the customer, it’s critical for businesses to remain customer-focused to continue...

        3 Ways to Get the Most Value out of Your Mystery Shopping Program

        Customer experience (CX) is a top priority for most businesses, but many struggle to pinpoint...

        Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

        In most business models today, operations teams run the-day to-day aspects of the business and...