5 min read
Mystery Shopping in Market Research
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what customers want from brands today.
7 min read
Customer Experience Measurement: 17 KPIs the Pros are Tracking in 2024
Ask any customer experience (CX) professional, and they’ll tell you that exceptional customer experiences drive increased revenue. The reason why?...
3 min read
How to Improve QSR Guest Experience with Data From the Field
With the restaurant industry facing many challenges, the big question remains: How can QSR brands improve guest experiences?
7 min read
Essential Restaurant KPIs to Measure Customer Experience Success
In the dynamic, competitive restaurant industry, every customer interaction counts. Whether through efficient drive-thru lanes, user-friendly...
3 min read
American Coffee Preferences: A Brief Insight
When getting a quick cup of coffee or a breakfast sandwich on the go, the drive-thru has become an essential feature for many Americans. In fact,...
1 min read
Empowering Insights: Custom Reporting Periods for Enhanced Analytics
We're excited to announce a significant enhancement to our reporting capabilities based on valuable customer feedback. Over the past few months, our...
1 min read
CX Tech Top-ups: A New Grade-A Feature!
At Intouch Insight, we’re constantly working on releasing new features to help you reach the top of your game. We are starting the new year with an...
4 min read
CX Tech Top-ups: Happy Holidays!
It’s the holiday season and with the new year coming up, we wanted to reflect on the year we had. Across the past 12 months, we have released several...
2 min read
Retail Purchasing Habits and Dollar Store Trends
As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking:
2 min read
CX Tech Top-ups: Resource Roundup!
This year at Intouch Insight, we have focused on getting our customers the resources they need to succeed. To support this initiative, we have...