6 min read
Micro-Moments That Make or Break Customer Satisfaction in QSRs
Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...
Restaurant (3)
6 min read
How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions
The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...
5 min read
Five Strategies for Improving Restaurant Efficiency
From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.
3 min read
KPIs for Online Food Delivery: Evaluating Your Delivery Partner
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...
4 min read
How Heritage Partners Group Boosts Revenue Growth with Intouch Insight
Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...
5 min read
AI in Customer Experience: The Future of Drive-Thru Efficiency
As the leading benchmark for drive-thru execution standards, our Annual Drive-Thru Study examined a rapidly evolving area: the impact of AI on...
3 min read
How Florida-Based Marco's Franchisees Drive Success with Intouch
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...
7 min read
12 Insights from Restaurant Mystery Shopping
Mystery shopping programs offer restaurant operators and managers a unique opportunity to see their business through a guest’s eyes. This powerful...
3 min read
Embracing Digital Customer Experiences in Quick-Serve Restaurants
The quick-serve restaurant (QSR) industry is changing fast as ‘phygital' —where physical and digital customer experiences blend—becomes the norm....
5 min read
QSR Guest Experiences: Insight Into Tech’s Impact [Latest Data]
When it comes to quick-serve restaurants (QSR), one thing is clear: customers crave speed, convenience, and good food. But with an overwhelming...