Blog –

Changes in Consumer Habits | Download the Report

Jun. 03, 2020
Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings.
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Incorporating Customer Feedback in your Business Planning

May 13, 2020
Customer feedback is a critical tool for every business. It allows you to decide if you're going to follow the trends set by your competitors, or respond to what your specific customers are expecting as the world around them changes.
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Experiences that Matter

Apr. 29, 2020
7eleven, Wawa, Woodbine and Burger King are an inspiration, focused on protecting their customers and employees, while giving back to their community.
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Protecting Your Brand by Harnessing the Power of Consumer Intent

Apr. 17, 2020
Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model.
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How to Measure Customer Experience During a Global Crisis (Part 1)

Apr. 03, 2020
Buying habits are changing, and now is the time to reconsider your customer experience strategy. Take this opportunity to reintroduce your brand to your customers and cultivate loyalty that extends far beyond the next few months.
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How to Succeed in the Age of Covid-19

Mar. 30, 2020
See how our clients use mobile forms to quickly take action and adapt to a changing buying environment, while continuing to serve their industry.
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Pro Tips: Key Takeaways on Building a Solid Foundation for Your Customer Experience Management Strategy

Mar. 09, 2020
We sat down with experts from Parkland Fuel Corporation and Forrester Research to discuss the keys to a strong Customer Experience Management program.
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Celebrating Inclusivity at Intouch Insight

Mar. 08, 2020
We continue to strive for excellence in all aspects of our business and to operate as a forward-thinking innovator, and as a champion of all people in technology, regardless of age, gender, or race.
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Why You Need A Blended Approach to CEM

Feb. 25, 2020
Learn about the challenges businesses will face in 2020, and how the blended approach to CEM can help.
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Your Guide to Mastering CX in 2020

Feb. 05, 2020
Are you looking for a way to turn your CX data into action? Is your CEM strategy optimized to meet your business objectives?
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2019 In The Rear View

Jan. 14, 2020
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
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The Key to Cultivating Loyalty Part 2: Designing Great Experiences

Sep. 10, 2019
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