Blog – Hotel & Hospitality

Your Guide to Mastering CX in 2020

Feb. 05, 2020
Are you looking for a way to turn your CX data into action? Is your CEM strategy optimized to meet your business objectives?
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Maximizing the Employee's Role in the Customer Experience

Jul. 30, 2019
Learn how to maximize the employee's role in the customer experience.
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Learn How to Develop a Journey Mindset

Jun. 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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Four Ways to Improve Your Hotel Operations

Jan. 31, 2018 | 4 minutes
Your source for the best knowledge on collecting data to drive business improvements.
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How to Use Mobile Forms to Improve Guest Experience at Your Hotels

Sep. 14, 2017 | 3 minutes
Improve guest experience at your hotels by using a mobile form software to manage performance and keep track of regular tasks. Read our blog to learn more!
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How to Use CSAT Surveys to Improve Guest Loyalty at Your Hotels

Aug. 28, 2017 | 2 minutes
Everything you need to know about how using customer satisfaction surveys at your hotels will improve guest loyalty. Read our blog to learn more!
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How to Leverage Hotel Mystery Shopping to Improve Guest Experience

Aug. 09, 2017 | 3 minutes
Everything you need to know about how hotel mystery shopping helps improve guest experience. Read our blog to learn more about how can use this great tool!
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GEM Series: Three Solutions for Hotel Guest Experience Management

Aug. 02, 2017 | 2 minutes
Choose the best guest experience management solutions for your hotel. This blog series reveals 4 ways to measure & improve guest experience at your locations.
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Hotel Operations Series: Are You Doing These 4 Important Hotel Checks?

Jul. 11, 2016 | 2 minutes
Focus teams on what matters to your brand by using hotel checks to ensure memorable, quality experiences that build loyal customers.
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How to Build Efficient Teams With Hotel Housekeeping Checklists

Jul. 11, 2016 | 6 minutes
Best practices for using hotel housekeeping checklists to build high-performing teams.
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Guide to Streamlining Issue Management With Hotel Maintenance Checklists

Jul. 11, 2016 | 5 minutes
Fix property maintenance issues faster with hotel maintenance checklists.
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How to Stay On Top of Safety With Pool Inspection Checklists

Jul. 11, 2016 | 6 minutes
Use pool inspection checklists to maintain clean, safe and functioning pools your guests can always enjoy.
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