Blog – Restaurant

Measuring Customer Experience During a Global Crisis (Part 2)

Jul. 27, 2020
Now is the time for businesses to get to know and become comfortable with the post-pandemic customer experience; measuring the effectiveness of new processes, where to eliminate obstacles, while providing safer experiences for all.
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Experiences that Matter - Volume II

Jul. 06, 2020
We are so proud of the work our clients are doing in there communities and want to try and share these positive stories. Follow #ExperiencesThatMatter on social media to keep up to date. Here is our latest round-up to catch you up.
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Changes in Consumer Habits | A Closer Look at the Restaurant Industry

Jun. 17, 2020
In this report, we look at the implications that COVID-19 has had on consumer habits as they pertain to the consumption of take-out and dine-in food and beverages, as well as how the restaurant industry will need to adapt in order to meet new health and safety guidelines.
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Changes in Consumer Habits | Download the Report

Jun. 03, 2020
Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings.
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Incorporating Customer Feedback in your Business Planning

May 13, 2020
Customer feedback is a critical tool for every business. It allows you to decide if you're going to follow the trends set by your competitors, or respond to what your specific customers are expecting as the world around them changes.
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Experiences that Matter

Apr. 29, 2020
7eleven, Wawa, Woodbine and Burger King are an inspiration, focused on protecting their customers and employees, while giving back to their community.
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Protecting Your Brand by Harnessing the Power of Consumer Intent

Apr. 17, 2020
Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model.
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How to Measure Customer Experience During a Global Crisis (Part 1)

Apr. 03, 2020
Buying habits are changing, and now is the time to reconsider your customer experience strategy. Take this opportunity to reintroduce your brand to your customers and cultivate loyalty that extends far beyond the next few months.
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How to Succeed in the Age of Covid-19

Mar. 30, 2020
See how our clients use mobile forms to quickly take action and adapt to a changing buying environment, while continuing to serve their industry.
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Your Guide to Mastering CX in 2020

Feb. 05, 2020
Are you looking for a way to turn your CX data into action? Is your CEM strategy optimized to meet your business objectives?
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Maximizing the Employee's Role in the Customer Experience

Jul. 30, 2019
Learn how to maximize the employee's role in the customer experience.
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Learn How to Develop a Journey Mindset

Jun. 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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