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Jon Laurie-Beaumont

Changes in consumer habits in the restaurant industry

3 min read

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the tumultuousness of the past year has still had a profound effect on consumers and restaurants alike....

Changes in consumer habits during the pandemic

3 min read

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...

Top 5 tips to ensure your program’s success

2 min read

5 Tips for Getting Real Results from Virtual Audits

Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...

Stay Focused

1 min read

We Build the Future While You Focus on the Now

At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...

3 min read

Paper Beats Rock; Mobile Forms Software Beats Paper

As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...

Highlighting new trends

2 min read

Changes in Consumer Habits During the COVID-19 Pandemic

This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...

new CX dashboard image

2 min read

Top 5 Tips for Better CX Program Measurement

In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...

customer experience management strategy

2 min read

Building a Solid Foundation for Your CEM Strategy

Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....

3 min read

New York Flagship Survey

The customer experience. It’s often talked about, chased after, and sometimes — sadly — not considered at all. But in an environment where...