3 min read
We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an effective customer experience management (CEM) strategy in place...
1 min read
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
1 min read
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
3 min read
Last month we shared a guest post by customer experience strategist, Jim Bass. In the first part of this two-part blog series, Jim emphasized why...
4 min read
Guest Post by Annette Franz, CCXP
4 min read
Guest post by Jim Bass, Designing the Difference
4 min read
We recently hosted a webinar with CX strategist and author, Adam Toporek. The webinar covered the link between employee engagement and customer...
2 min read
We are always perfecting Intouch products based on your feedback, and now it's easier than ever to stay on top of your operations. Read below to...
3 min read
And just like that, another CX NYC conference has come and gone. Forrester’s 2019 event definitely didn’t disappoint. The conference was filled with...
