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Tips, tricks, and best practices to help you deliver the best experiences to your customers!


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Monthly Newsletter!

Customer journey mapping mindset

1 min read

Learn How to Develop a Journey Mindset

We recently hosted a customer experience webinar with special guest, Kerry Bodine. Kerry is the co-author of Outside In: The Power of Putting Customers at the Center of Your Business. Her ideas, analysis, and expert opinions have appeared on sites...

Journey Map Exercise - Man using sticky notes to create journey map

3 min read

The “What’s Next” of Journey Mapping

Guest Post by Jeannie Walters, CCXP Customer journey mapping can be a powerful tool to truly understand your customers, innovate around new ways to...

Customer Experience Management team discussing business initiatives

2 min read

Drive CX Business Value at CXPA Insight Exchange 2018

In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things...

New Features Intouch Insight

2 min read

Goodbye Winter, Hello New Features

This spring release includes exciting new features that will bring more user empowerment to your organization. Read below to learn more about our...

Customer Experience KPIs for Restaurants

6 min read

Essential Restaurant KPIs to Measure Customer Experience Success

As a restaurant owner, you know exactly how competitive the industry is and how critical customer experience (CX) is to business success. An...

Tech To Improve Restaurant Operations

5 min read

Six Tech Essentials to Streamline Your Restaurant’s Operations

Guest Post by Saleem Khatri, Chief Executive Officer of Lavu

Attendees at a trade show

4 min read

Simple Tricks to Keep Trade Show Attendees Focused on Your Booth

Guest Post by Lee Becknell, Digital Marketing Manager for Pinnacle Promotions When you’re working at a trade show, meeting hundreds of people a day...

Journey Mapping webinar

4 min read

Moments that Matter: Your Journey Mapping Questions Answered

We recently hosted a webinar with special guest, Jim Tincher of Heart of the Customer, that focused on creating actionable customer journey maps. The...