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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Top changes in consumer habits pertaining to Restaurants and Food Service Establishments.

3 min read

Changes in Consumer Habits | A Look at the Restaurant Industry

At the start of June, we released the first survey report in our series on Changes in Consumer Habits. This report focused specifically on the Future of Retail and on how purchasing habits have changed due to business closures, shelter-in-place...

Top findings from the Changes in Consumer Habits Report

2 min read

Changes in Consumer Habits | Download the Report

At the beginning of May, Intouch Insight released a wide-scale North American survey, designed to gather insights that would help businesses better...

Incorporating Customer Feedback in your Business Planning

2 min read

Incorporating Customer Feedback in your Business Planning

“Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights.”

Experiences that matter - thank you

2 min read

Experiences that Matter

Intouch Customer Success Stories At Intouch, we are very fortunate to work with a diverse and resilient group of businesses in retail, restaurant,...

protecting your brand by harnessing consumer intent

4 min read

Protecting Your Brand by Harnessing the Power of Consumer Intent

The world is changing at an unprecedented rate. We have gone from purchasing day-to-day staples at our own pace, to stockpiling essential goods....

measuring customer experience

3 min read

Measuring Customer Experience During a Global Crisis (Part 1)

As businesses scramble to pivot their sales model, you might find yourself estranged from the buyer personas you once knew so well. Buying habits are...

mobile inspection software to success in the age of covid-19

2 min read

How to Succeed in the Age of Covid-19

As the reality of living in a pandemic starts to sink in, businesses are looking for ways to adapt to the ‘new normal’. Some of our clients in...

customer experience management strategy

2 min read

Building a Solid Foundation for Your CEM Strategy

Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....

Blended approach to Customer Experience Management

3 min read

Why You Need A Blended Approach to CEM

We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...