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Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many businesses transitioning their staff to working remotely – and our operational audit programs are...
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At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...
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The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
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Without a doubt, 2020 has been the most tumultuous year in recent history. The global pandemic accelerated many trends that experts assumed would...
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With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...
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As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
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As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
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This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
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Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
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Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
