Blog – Convenience and Gas

Maximizing the Employee's Role in the Customer Experience

Jul. 30, 2019
Learn how to maximize the employee's role in the customer experience.
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Learn How to Develop a Journey Mindset

Jun. 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct. 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
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4 Ways to Build Customer Loyalty for Convenience and Gas Retailers

Aug. 02, 2018 | 7 minutes
Here are four ways to keep customers loyal at your convenience and gas chain.
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Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

Jul. 05, 2018 | 4 minutes
Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees.
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Convenience and Gas Mystery Shopping [Infographic]

Oct. 05, 2017 | 1 minute
In this infographic, you'll learn how mystery shopping your convenience and gas stores improves customer satisfaction and loyalty.
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Mystery Shopping Study: Convenience and Gas Industry Outperforms QSR

Nov. 22, 2016 | 3 minutes
Watch Intouch President & CEO, Cameron Watt, present the results of a mystery shopping study as a keynote speaker at Outlook Leadership Conference 2016.
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Leading Strategies from the 2016 Gas and Convenience Mystery Shop

Sep. 08, 2016 | 3 minutes
Your source for the best knowledge on collecting data to drive business improvements.
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Convenience & Gas - Insider Tips for Cleaner Stores, Amazing Food Service and More

Apr. 14, 2016 | 5 minutes
Never nag your teams again! A guide to building high-performing teams in the convenience and gas industry.
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Convenience & Gas - Four Tips From Top Chains to Get Ready For Peak Season

Mar. 31, 2016 | 3 minutes
Your source for the best knowledge on collecting data to drive business improvements.
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