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        Expert insights from Intouch Insight. Everything you need to deliver amazing customer experiences that power lasting relationships with your customers.

        Cultivating Trust in Times of Change: An Interview with Jeanne Bliss & Erin Fenn

        Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch Insight. Together, we examined the ways in which brands can cultivate trust during times of change.

        Measuring Customer Experience During a Global Crisis (Part 2)

        Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...

        Do Something Great with Customer Feedback (Webinar Recap)

        Last week, we had the distinct pleasure of sitting down with Heart of the Customer’sCEO and...

        Experiences that Matter - Volume II

        At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....

        Changes in Consumer Habits | Implications for Convenience Stores and Gas Stations

        This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we...

        Changes in Consumer Habits | A Closer Look at the Restaurant Industry

        At the start of June, we released the first survey report in our series on Changes in Consumer...

        Changes in Consumer Habits | Download the Report

        At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...

        Incorporating Customer Feedback in your Business Planning

        “Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new...

        Experiences that Matter

        Intouch Customer Success Stories

        At Intouch, we are very fortunate to work with a diverse and...