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Monthly Newsletter!

Drive-thru experience at coffee chain

3 min read

American Coffee Preferences: A Brief Insight

When getting a quick cup of coffee or a breakfast sandwich on the go, the drive-thru has become an essential feature for many Americans. In fact, according to a recent survey, almost half of US consumers consider drive-thru facilities to be crucial...

 introducing custom reporting periods for enhanced analytics

1 min read

Empowering Insights: Custom Reporting Periods for Enhanced Analytics

We're excited to announce a significant enhancement to our reporting capabilities based on valuable customer feedback. Over the past few months, our...

Display the average score of your mystery shop program in your dashboard.

1 min read

CX Tech Top-ups: A New Grade-A Feature!

At Intouch Insight, we’re constantly working on releasing new features to help you reach the top of your game. We are starting the new year with an...

4 min read

CX Tech Top-ups: Happy Holidays!

It’s the holiday season and with the new year coming up, we wanted to reflect on the year we had. Across the past 12 months, we have released several...

consumer-data-for-retailers-and-dollar-stores

2 min read

Retail Purchasing Habits and Dollar Store Trends

As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023. This time we’re asking:

CX-Resources

2 min read

CX Tech Top-ups: Resource Roundup!

This year at Intouch Insight, we have focused on getting our customers the resources they need to succeed. To support this initiative, we have...

1 min read

New Consumer Insights for November

Now that Halloween is done and dusted, we’re getting cozy with hot coffee and comfort food. This month’s consumer data is all about:

2 min read

Coffee Customers are Thirsty for More

Coffee remains a hot commodity for consumers. Drive Research reported that 74% of Americans drink coffee every day*. In a recent consumer survey...

2 min read

Consumer Insights and the Annual Drive-Thru Study

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This...

1 min read

CX Tech Top-ups: New Checklist Templates!

At Intouch Insight, we are always looking for new ways to save our customers time. This month, we have added three new checklist templates to the...