Blog – Customer Experience Management Software

Learn How to Develop a Journey Mindset

Jun 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
Read More

The Customer Experience You Didn't Know About

May 16, 2019 | 5 minutes
CX thought leader, Colin Shaw, shares research into how the subconscious plays an important role in the customer experience.
Read More

The “What’s Next” of Journey Mapping

May 09, 2019 | 5 minutes
CX thought leader, Jeannie Walters, shares tips for getting the most value from your journey mapping initiatives.
Read More

The What. The So What. The Now What. From Customer Experience Data to Outcomes.

Apr 04, 2019 | 7 minutes
CX thought leader, Annette Franz, discusses the key components required to go from customer experience data to customer experience outcomes.
Read More

10 Essential Restaurant KPIs to Measure Customer Experience Success

Apr 01, 2019 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
Read More

Moments that Matter: Your Journey Mapping Questions Answered

Mar 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
Read More

How to Analyze Qualitative Customer Feedback

Feb 26, 2019 | 5 minutes
Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements.
Read More

4 Steps to Improve Your Franchise's Customer Experience

Jan 17, 2019 | 6 minutes
Learn how to improve customer experience at your franchise with four useful steps.
Read More

7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
Read More

7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
Read More

Delivering a Seamless Customer Experience: Lessons from Forrester CX SF

Oct 11, 2018 | 4 minutes
Three key takeaways from Forrester CX SF that will help you design and deliver a seamless customer experience.
Read More

3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
Read More