Blog – Customer Satisfaction (CSAT) Surveys

Cultivating Trust in Times of Change: An Interview with Jeanne Bliss & Erin Fenn

Aug. 20, 2020
Highlights from a recent interview with Jeanne Bliss of Customer Bliss and Erin Fenn of Intouch Insight on listening to hear, humanity, and how to grow your customer experience practices to earn trust.
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Measuring Customer Experience During a Global Crisis (Part 2)

Jul. 27, 2020
Now is the time for businesses to get to know and become comfortable with the post-pandemic customer experience; measuring the effectiveness of new processes, where to eliminate obstacles, while providing safer experiences for all.
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Incorporating Customer Feedback in your Business Planning

May 13, 2020
Customer feedback is a critical tool for every business. It allows you to decide if you're going to follow the trends set by your competitors, or respond to what your specific customers are expecting as the world around them changes.
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Protecting Your Brand by Harnessing the Power of Consumer Intent

Apr. 17, 2020
Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model.
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Why You Need A Blended Approach to CEM

Feb. 25, 2020
Learn about the challenges businesses will face in 2020, and how the blended approach to CEM can help.
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Your Guide to Mastering CX in 2020

Feb. 05, 2020
Are you looking for a way to turn your CX data into action? Is your CEM strategy optimized to meet your business objectives?
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Maximizing the Employee's Role in the Customer Experience

Jul. 30, 2019
Learn how to maximize the employee's role in the customer experience.
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How Mystery Shopping Delivers Real Change

Jul. 11, 2019 | 5 minutes
Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience.
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Learn How to Develop a Journey Mindset

Jun. 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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10 Essential Restaurant KPIs to Measure Customer Experience Success

Apr. 01, 2019 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
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Moments that Matter: Your Journey Mapping Questions Answered

Mar. 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
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How to Analyze Qualitative Customer Feedback

Feb. 26, 2019 | 5 minutes
Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements.
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