Blog – Customer Satisfaction (CSAT) Surveys

How Mystery Shopping Delivers Real Change

Jul 11, 2019 | 5 minutes
Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience.
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Learn How to Develop a Journey Mindset

Jun 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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10 Essential Restaurant KPIs to Measure Customer Experience Success

Apr 01, 2019 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
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Moments that Matter: Your Journey Mapping Questions Answered

Mar 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
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How to Analyze Qualitative Customer Feedback

Feb 26, 2019 | 5 minutes
Learn how collecting qualitative customer feedback can help you gain more value from your voice of the customer program and make more targeted CX improvements.
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7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
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3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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Customer Experience Executive Search: An Interview with Christopher Rios

Aug 16, 2018 | 15 minutes
Christopher Rios, CX Executive Search Leader shares how and why he builds his recruiting practice around customer experience.
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Strategies for Improving Restaurant Efficiency and Guest Loyalty

Aug 09, 2018 | 8 minutes
Learn how to streamline your restaurant operations to improve the customer experience and drive guest loyalty.
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4 Ways to Build Customer Loyalty for Convenience and Gas Retailers

Aug 02, 2018 | 7 minutes
Here are four ways to keep customers loyal at your convenience and gas chain.
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