Justine Lambros

Content Marketing Specialist

Drive CX Business Value at CXPA Insight Exchange 2018

In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight...

Essential Restaurant KPIs to Measure Customer Experience Success

As a restaurant owner, you know exactly how competitive the industry is and how critical...

7 Proven Strategies to Boost Survey Response Rates

Of all the resources you have at your disposal for gathering feedback on how your business is...

7 Reasons Why Your VoC Program Is Not Improving Customer Experience

According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting...

How Cannabis Retailers Can Responsibly Sell Marijuana

As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a...

3 Ways for Convenience Stores to Collect More Feedback

Customers increasingly expect personalized omnichannel experiences. To remain competitive,...

How to Fix the Quagmire of Too Much Customer Experience Data

Most companies today have realized that customer experience (CX) is evolving into the number one...

5 Stories of Great Customer Experiences That Would Make Mom Proud

Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation...

Tips for Successful Trade Show Lead Nurturing

Consider the amount of time that goes into planning a successful trade show exhibit. You spend...

CX Executive Search: An Interview with Christopher Rios

We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an...