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Best practices and expert advice on creating seamless customer experiences. Learn how you can leverage cx tools and services to boost productivity and drive ROI.

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Customer Experience Management

CX Tech Top-ups for September- Three feature updates!

A new month means new product updates from Intouch Insight. We have introduced several new...

CX Tech Top-ups: Three feature updates!

As summer is winding down and we start to look ahead to the fall, our teams have been working to...

Strategies for Customer Experience: Measurement 101

A customer experience management (CEM) program without a measurement strategy is like having a...

CX Tech Top-Ups: Save Time Like a Pro with These 5 Feature Updates

At Intouch Insight, we’re constantly working on rolling out new features that will help you...

Customer Experience Measurement: 16 KPIs the Pros are Tracking

Ask any customer experience (CX) professional and they’ll tell you that great customer...

Mystery Shopping and Operational Audits: A Two-pronged Approach To CEM

Great customer experiences lead to lifetime loyalty. A positive experience will keep customers...

Reel Them In: Top 4 Considerations to Drive More Survey Responses

If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys...

Cast Your Line: Top 6 Methods to Disseminate Your Survey

So, you’ve built your first survey. You spent the time workshopping the questions, made sure...

Consumer Habits: A Retrospective for Restauranteurs

To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our...

Consumer Habits: Lessons Learned During a Year of Uncertainty

Consumer priorities and purchasing habits are expected to change over time, but last year we saw...