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Tips, tricks, and best practices to help you deliver the best experiences to your customers!

 

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Monthly Newsletter!

Customer Experience Management

2 min read

Are Kum & Go and Del Taco Doing Loyalty Programs Right?

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to...

ai-in-the-drive-thru

3 min read

Welcome to ChatGPT, May I Take Your Order?

Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...

Key learning from the 2023 Emerging Experiences Study

2 min read

Emerging Experiences: Where Tech Meets Taste

From Consumer Trend Reports to the Annual Drive-Thru Study, Intouch Insight has been a trusted source of customer experience data for years. Now, in...

bill in hand

2 min read

Will Discount Stores be 2023's Disruptors?

Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional...

The all new Customer Experience Toolkit for 2023 by Intouch Insight

2 min read

All New CX Toolkit for 2023

Happy new year! At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. And we’re kicking it off with an all-new Customer...

Channel blurring opportunities in 2023

2 min read

Make the Most of Channel Blurring Opportunities

Looking to make 2023 your best year yet? One of the biggest opportunities we’re seeing carry over into 2023 is channel blurring. This refers to when...

2 min read

Customer Experience Management in The Metaverse

You’ve probably heard people talking about the metaverse over the past year. From Facebook rebranding as Meta to Taco Bell hosting a virtual reality...

Tools and services to build a foundational customer experience program that fits a lean budget

3 min read

Customer Experience Management for Any Budget

If you’re reading this, we can assume you know the importance of customer experience in driving brand growth and revenue. But today, it's easy to...

importance-of-customer-experience

2 min read

The Importance of CX During Economic Instability

Rising inflation and concerns about economic instability have both brands and consumers concerned. But, after years of pandemic-related restrictions...

2 min read

The Benefit of Loyalty Programs Amidst Rising Inflation

As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions...