7 min read
What Online Mystery Shopping Reveals About Your Digital CX
Thousands of customers visit you online every day. Some can’t find what they need. Others hit errors, confusing apps, or unclear support loops. Many just leave.
5 min read
7 Mystery Shopping Audit Programs for QSRs
Quick service brands run on precision. Every moment counts, whether it’s a mobile order, a drive-thru handoff, or an in-store interaction. Customers...
3 min read
CX Tech Top-Ups: New Enhancements to Improve Workflow Efficiency
At Intouch Insight, we’re dedicated to continuously improving our platform to better meet your needs. Today, we’re excited to share several new...
4 min read
Restaurants vs. C-Stores in Food Delivery
Delivery used to be a restaurant advantage, but new players are now competing on speed and pricing, challenging what diners expect when they order a...
5 min read
Is QSR Drive-Thru Customer Behavior Changing?
After record-breaking growth during the pandemic, drive-thru traffic is softening. But this year may be more about redistribution and innovating the...
6 min read
2025 Drive-Thru Study: Key Insights from our Annual Report
For 25 years, the Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data...
4 min read
What the Data Says About In-House (First-Party) Delivery vs. Third-Party
Scroll through a delivery app today, and the customer relationship clearly sits with third-party giants. Uber Eats. DoorDash. Grubhub. They’ve shaped...
4 min read
Are the 2025 Third-Party Delivery Trends a Warning Sign for Operators?
Having food delivered fresh to your door was once a novelty. Today the conversation steers toward speed, accuracy, temperature, satisfaction, and...
5 min read
Improve C-Store Management Compliance with Digital Checklists
A customer rethinks buying food from the convenience store after finding the restroom unclean. Outside, dirty pump handles, empty windshield fluid...
5 min read
Turning a Generic Mystery Shopping Evaluation into a Great One
There’s no shortage of data in most businesses. You’ve got dashboards, ratings, reports, surveys, reviews. But you know what’s surprisingly hard to...