Blog – General

The Key to Cultivating Loyalty Part 2: Designing Great Experiences

Sep. 10, 2019
Your source for the best knowledge on collecting data to drive business improvements.
Read More

The Key to Cultivating Loyalty Part 1: Taking Action on Customer Feedback

Aug. 22, 2019
Your source for the best knowledge on collecting data to drive business improvements.
Read More

Sun's out, new features out

Jul. 24, 2019 | 4 minutes
Learn more about some helpful new features at Intouch that are part of our 2019 summer release.
Read More

How Mystery Shopping Delivers Real Change

Jul. 11, 2019 | 5 minutes
Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience.
Read More

The Real Key to Customer Loyalty

Jun. 20, 2019 | 5 minutes
CX thought leader, Colin Shaw, talks about the combined impact of your customers' most prominent memory, and their last memory with your brand.
Read More

Humanizing the Customer Experience

Jun. 19, 2019 | 5 minutes
In this recap of Forrester's CX NYC conference, we share what analysts and top brands are saying about the importance of humanizing the customer experience.
Read More

Learn How to Develop a Journey Mindset

Jun. 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
Read More

The Customer Experience You Didn't Know About

May 16, 2019 | 5 minutes
CX thought leader, Colin Shaw, shares research into how the subconscious plays an important role in the customer experience.
Read More

Goodbye Winter, Hello New Features

Apr. 24, 2019 | 4 minutes
Learn more about some cool new features at Intouch that are part of our spring 2019 release.
Read More

Moments that Matter: Your Journey Mapping Questions Answered

Mar. 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
Read More

IntouchCheck: New Year, New Features

Jan. 24, 2019 | 5 minutes
Learn more about some of the exciting new IntouchCheck features that have just been released.
Read More

Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

Dec. 17, 2018 | 3 minutes
Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations.
Read More