Blog – General

Learn How to Develop a Journey Mindset

Jun 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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The Customer Experience You Didn't Know About

May 16, 2019 | 5 minutes
CX thought leader, Colin Shaw, shares research into how the subconscious plays an important role in the customer experience.
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Goodbye Winter, Hello New Features

Apr 24, 2019 | 4 minutes
Learn more about some cool new features at Intouch that are part of our spring 2019 release.
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Moments that Matter: Your Journey Mapping Questions Answered

Mar 04, 2019 | 7 minutes
Journey mapping expert, Jim Tincher, explains how to drive action from journey maps, the importance of involving the entire organization in the process, and how anyone can get started by focusing on the key moments that matter in the customer journey.
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IntouchCheck: New Year, New Features

Jan 24, 2019 | 5 minutes
Learn more about some of the exciting new IntouchCheck features that have just been released.
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Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

Dec 17, 2018 | 3 minutes
Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations.
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7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
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Delivering a Seamless Customer Experience: Lessons from Forrester CX SF

Oct 11, 2018 | 4 minutes
Three key takeaways from Forrester CX SF that will help you design and deliver a seamless customer experience.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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5 Stories of Great Customer Experiences That Would Make Mom Proud

Sep 20, 2018 | 6 minutes
Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud.
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What Multi-Location Businesses Should Know About Reputation Management

Aug 30, 2018 | 8 minutes
Learn why reputation management is important for multi-location businesses, and how to proactively monitor and manage your brand's reputation.
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