Blog – General

7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
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Delivering a Seamless Customer Experience: Lessons from Forrester CX SF

Oct 11, 2018 | 4 minutes
Three key takeaways from Forrester CX SF that will help you design and deliver a seamless customer experience.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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5 Stories of Great Customer Experiences That Would Make Mom Proud

Sep 20, 2018 | 6 minutes
Here are five stories of great customer experience moments recounted by employees at Intouch Insight, that would make moms across the country proud.
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What Multi-Location Businesses Should Know About Reputation Management

Aug 30, 2018 | 8 minutes
Learn why reputation management is important for multi-location businesses, and how to proactively monitor and manage your brand's reputation.
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3 Ways to Get the Most Value out of Your Mystery Shopping Program

Jul 11, 2018 | 8 minutes
Learn more about how mystery shopping helps improve customer experience at your business.
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2-Minute Video: What You Need to Know About Mobile Form Software

Jul 06, 2018 | 4 minutes
Watch now! A 2-minute overview about how you can use IntouchCheck mobile form software to build your own mobile forms, save time, and find & fix issues faster.
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Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

Jul 05, 2018 | 4 minutes
Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees.
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Three Customer Experience Lessons from Forrester’s CX NYC Forum

Jun 28, 2018 | 6 minutes
Three stories and lessons learned from customer experience professionals at Forrester’s 2018 CX NYC Forum.
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How to Take Action on Your Customer Experience Data

Jun 14, 2018 | 4 minutes
Learn how to go from listening to acting on your customer experience data with this four stage approach.
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What Not to Do When Selecting a CX Technology Platform

May 31, 2018 | 4 minutes
Wondering where to begin when evaluating vendors in the customer experience space? Here’s what not to do and why when selecting a CX technology platform.
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