Blog – Customer Satisfaction (CSAT) Surveys

10 Essential Restaurant KPIs to Measure Customer Experience Success

Nov 22, 2018 | 8 minutes
Learn about 10 restaurant KPIs linked to CSAT, customer loyalty, and employee engagement to help you measure the success of your CX programs in your restaurant.
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7 Proven Strategies to Boost Survey Response Rates

Nov 15, 2018 | 5 minutes
Create surveys your customers will want to complete with these 7 strategies that will boost your survey response rates.
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7 Reasons Why Your VoC Program Is Not Improving Customer Experience

Oct 26, 2018 | 6 minutes
What is it that prevents many customer experience (CX) pros from improving CX through the VoC? Here are seven reasons.
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3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
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How to Fix the Quagmire of Too Much Customer Experience Data

Sep 27, 2018 | 4 minutes
More data can mean more problems. Learn how to transform your customer experience data into meaningful insights and take action to drive ROI.
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Customer Experience Executive Search: An Interview with Christopher Rios

Aug 16, 2018 | 15 minutes
Christopher Rios, CX Executive Search Leader shares how and why he builds his recruiting practice around customer experience.
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Strategies for Improving Restaurant Efficiency and Guest Loyalty

Aug 09, 2018 | 8 minutes
Learn how to streamline your restaurant operations to improve the customer experience and drive guest loyalty.
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4 Ways to Build Customer Loyalty for Convenience and Gas Retailers

Aug 02, 2018 | 7 minutes
Here are four ways to keep customers loyal at your convenience and gas chain.
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Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

Jul 23, 2018 | 7 minutes
Learn about how one of our top customers is always improving customer experience at their locations with mystery shopping and customer satisfaction surveys.
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Why Employee Engagement Is the Most Important Link in Your CX Value Chain [Video]

Jul 05, 2018 | 4 minutes
Cameron Watt, President and CEO at Intouch Insight discusses how we can use technology to engage and leverage frontline employees.
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Three Customer Experience Lessons from Forrester’s CX NYC Forum

Jun 28, 2018 | 6 minutes
Three stories and lessons learned from customer experience professionals at Forrester’s 2018 CX NYC Forum.
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What Not to Do When Selecting a CX Technology Platform

May 31, 2018 | 4 minutes
Wondering where to begin when evaluating vendors in the customer experience space? Here’s what not to do and why when selecting a CX technology platform.
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