Blog – Convenience Store

Changes in Consumer Habits | Implications for Convenience Stores and Gas Stations

Jun. 26, 2020
As every industry is adapting to changes in consumer behaviour, we explore how COVID-19 has impacted convenience stores and gas stations. We look at three key takeaways from our recent survey results and discuss how businesses can best align with their consumers' needs and help people feel safe returning to in-store shopping.
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Changes in Consumer Habits | Download the Report

Jun. 03, 2020
Read about the findings from the large-scale survey we conducted in early May, on changes to consumer behaviors since the inception of COVID-19. Leveraging our platform, we received over 2000 responses and identified some pretty amazing findings.
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Incorporating Customer Feedback in your Business Planning

May 13, 2020
Customer feedback is a critical tool for every business. It allows you to decide if you're going to follow the trends set by your competitors, or respond to what your specific customers are expecting as the world around them changes.
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Experiences that Matter

Apr. 29, 2020
7eleven, Wawa, Woodbine and Burger King are an inspiration, focused on protecting their customers and employees, while giving back to their community.
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Protecting Your Brand by Harnessing the Power of Consumer Intent

Apr. 17, 2020
Find out how to anticipate needs and understand consumer behaviour and intent as businesses are forced to shift away from their traditional sales model.
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How to Measure Customer Experience During a Global Crisis (Part 1)

Apr. 03, 2020
Buying habits are changing, and now is the time to reconsider your customer experience strategy. Take this opportunity to reintroduce your brand to your customers and cultivate loyalty that extends far beyond the next few months.
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How to Succeed in the Age of Covid-19

Mar. 30, 2020
See how our clients use mobile forms to quickly take action and adapt to a changing buying environment, while continuing to serve their industry.
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Your Guide to Mastering CX in 2020

Feb. 05, 2020
Are you looking for a way to turn your CX data into action? Is your CEM strategy optimized to meet your business objectives?
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Maximizing the Employee's Role in the Customer Experience

Jul. 30, 2019
Learn how to maximize the employee's role in the customer experience.
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Learn How to Develop a Journey Mindset

Jun. 14, 2019
Our recent webinar featured special guest, Kerry Bodine. Watch this on-demand webinar now to learn how to develop a journey mindset at your organization.
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3 Ways Convenience Store Retailers Can Collect More Customer Feedback

Oct. 10, 2018 | 6 minutes
Gathering customer feedback can be a challenge even from your most loyal customers. Here are three strategies convenience store retailers should use to collect more customer feedback.
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4 Ways to Build Customer Loyalty for Convenience and Gas Retailers

Aug. 02, 2018 | 7 minutes
Here are four ways to keep customers loyal at your convenience and gas chain.
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