9 min read
For 26 years, our Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data collection and analysis that turn hundreds of visits into insights the industry can trust. Over that...
8 min read
Imagine this: Peter is hungry after a long day and wants something quick, satisfying, and easy. He checks a restaurant’s menu on his phone, places a...
4 min read
Want to learn how pairing IntouchCheck® with mystery shopping gave Concept Hotels a complete view of operations while cutting its manual workload in...
6 min read
Just because a product is somewhere in your store doesn’t mean a customer can buy it easily. It could still be in the stockroom, sitting on an...
8 min read
“Do I get good value if I shop here?” – That’s the question on today’s grocery shopper’s mind. And the grocery retail trends we have uncovered look...
5 min read
You can build a great survey and still get disappointing results if the right people never see it. Where, when, and how you share a survey shapes who...
8 min read
The best multi-location brands collect plenty of customer experience data. But what can each each customer experience (CX) source tell you?
9 min read
A strong customer experience can unravel in the space between headquarters and the frontline. A survey flags a problem, an audit confirms it, a...
6 min read
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...
9 min read
Great customer experiences make growth easier to earn. Customers come back more often, forgive the occasional hiccup faster, recommend the brand to...
