3 min read
At Intouch Insight, we’re dedicated to continuously improving our platform to better meet your needs. Today, we’re excited to share several new enhancements to Case Management in Intouch Intelligence and six updates to IntouchCheck®, designed to...
4 min read
Delivery used to be a restaurant advantage, but new players are now competing on speed and pricing, challenging what diners expect when they order a...
5 min read
After record-breaking growth during the pandemic, drive-thru traffic is softening. But this year may be more about redistribution and innovating the...
6 min read
For 25 years, the Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data...
4 min read
Scroll through a delivery app today, and the customer relationship clearly sits with third-party giants. Uber Eats. DoorDash. Grubhub. They’ve shaped...
4 min read
Having food delivered fresh to your door was once a novelty. Today the conversation steers toward speed, accuracy, temperature, satisfaction, and...
5 min read
A customer rethinks buying food from the convenience store after finding the restroom unclean. Outside, dirty pump handles, empty windshield fluid...
5 min read
There’s no shortage of data in most businesses. You’ve got dashboards, ratings, reports, surveys, reviews. But you know what’s surprisingly hard to...
2 min read
At Intouch, we’re dedicated to continuously improving our platform to better meet your needs. We're excited to share some recent enhancements to Case...
4 min read
On paper, everything seems fine. Tasks are getting checked off. Audits pass inspection. Daily reports look decent. And yet…things slip. A missed...
