6 min read
“The pizza guy has got 30 minutes to get here!” A line almost every pizza lover heard in the 80s and 90s. Once that idea also got mixed into pop culture narratives, there was no going back. Expectations were set, and the pizza industry had to refine...
5 min read
Client: “We’ve put a lot into customer experience, but it’s hard to know what’s really happening across all our locations. We’ve been looking at...
1 min read
At Intouch, we’re always looking for ways to make daily tasks simpler and data more reliable. This month, we’re introducing a new Temperature...
3 min read
Curious to learn how Intouch Insight's mystery shopping program delivers insights that helped Bushwood Investments create a high-quality experience...
6 min read
Consistency is one of the hardest things to maintain in retail. Even with clear standards, two stores under the same brand can feel completely...
5 min read
On a routine store visit, Maya, an operations manager, noticed something she couldn’t explain. Her store was running smoothly, the team was engaged,...
7 min read
Thousands of customers visit you online every day. Some can’t find what they need. Others hit errors, confusing apps, or unclear support loops. Many...
5 min read
Quick service brands run on precision. Every moment counts, whether it’s a mobile order, a drive-thru handoff, or an in-store interaction. Customers...
3 min read
At Intouch Insight, we’re dedicated to continuously improving our platform to better meet your needs. Today, we’re excited to share several new...
4 min read
Delivery used to be a restaurant advantage, but new players are now competing on speed and pricing, challenging what diners expect when they order a...
