4 min read
How Brands Can Use the Drive-Thru Study as a Challenger Brand
Imagine standing on the sidelines of a race where the frontrunners have all the resources, the biggest crowds, and the most advanced gear.
3 min read
3 QSR Customer Experience Mistakes to Measure and Fix in 2026
The quick service restaurant (QSR) customer experience is shaped by small, repeatable moments at the front line.
4 min read
2026 On-Premises Study: What's Changing in QSR In-Person Experiences
Picture this: Your customer steps up to the counter at your quick-service restaurant. They're greeted with a smile, their order’s taken without a...
5 min read
The Many Types of Mystery Shopping
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
5 min read
5 Key Steps to Launching a Mystery Shopping Program
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
2 min read
CX Tech Top-ups: Automate Temperature Checks with Thermoworks Integration
Since launching our Temperature Question feature in 2025, we’ve helped thousands of users digitize their safety logs. Today, we’re taking that...
7 min read
How Much Does a Mystery Shopping Program Cost?
If you’re researching mystery shopping costs, you’re likely trying to answer a very practical question: “What will it take to measure our customer...
3 min read
No More Winging It: How Alpaca Chicken Used Video Insights to Improve QA and Ensure Everyone Eats Happy
Want to learn how Intouch Insight’s mystery shopping services gave Alpaca Chicken the information it needed to effectively coach restaurant staff and...
6 min read
Top 5 Mystery Shopping Programs for Banking and Financial Services
Your company can invest millions in product design, digital tools, and training, only to lose a customer after a brief interaction.
5 min read
Does Friendly Service Decide Whether Pizza Customers Reorder?
Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...