7 min read
Yes, winning customers is important. But it's just as important to hold on to the ones you won. How? By continuing to give them your unique offering alongside an exceptional customer experience (CX). The best customer retention and loyalty...
4 min read
Curious how Wawa’s long-standing partnership with Intouch Insight helped bring multiple CX programs into one ecosystem, sharpen decisions, and...
8 min read
Even after the pandemic-era growth, U.S. QSR traffic fell 3.5% year over year in August 2026. At the same time, the average drive-thru visit in our...
9 min read
For 26 years, our Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data...
8 min read
Imagine this: Peter is hungry after a long day and wants something quick, satisfying, and easy. He checks a restaurant’s menu on his phone, places a...
4 min read
Want to learn how pairing IntouchCheck® with mystery shopping gave Concept Hotels a complete view of operations while cutting its manual workload in...
6 min read
Just because a product is somewhere in your store doesn’t mean a customer can buy it easily. It could still be in the stockroom, sitting on an...
8 min read
“Do I get good value if I shop here?” – That’s the question on today’s grocery shopper’s mind. And the grocery retail trends we have uncovered look...
9 min read
A strong customer experience can unravel in the space between headquarters and the frontline. A survey flags a problem, an audit confirms it, a...
6 min read
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...
