3 min read
Want to learn how Intouch Insight’s mystery shopping services gave Alpaca Chicken the information it needed to effectively coach restaurant staff and boost QA scores?
6 min read
Your company can invest millions in product design, digital tools, and training, only to lose a customer after a brief interaction.
5 min read
Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...
5 min read
If you run automotive operations, you know about the phone calls asking about availability, online inquiries about pricing, service appointments...
6 min read
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
6 min read
“The pizza guy has got 30 minutes to get here!” A line almost every pizza lover heard in the 80s and 90s. Once that idea also got mixed into pop...
5 min read
Client: “We’ve put a lot into customer experience, but it’s hard to know what’s really happening across all our locations. We’ve been looking at...
1 min read
At Intouch, we’re always looking for ways to make daily tasks simpler and data more reliable. This month, we’re introducing a new Temperature...
3 min read
Curious to learn how Intouch Insight's mystery shopping program delivers insights that helped Bushwood Investments create a high-quality experience...
6 min read
Consistency is one of the hardest things to maintain in retail. Even with clear standards, two stores under the same brand can feel completely...
