8 min read
“Do I get good value if I shop here?” – That’s the question on today’s grocery shopper’s mind. And the grocery retail trends we have uncovered look at the whole shopping experience from prices, savings, product assortments and customer experience.
5 min read
You can build a great survey and still get disappointing results if the right people never see it. Where, when, and how you share a survey shapes who...
8 min read
The best multi-location brands collect plenty of customer experience data. But what can each each customer experience (CX) source tell you?
9 min read
A strong customer experience can unravel in the space between headquarters and the frontline. A survey flags a problem, an audit confirms it, a...
6 min read
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...
9 min read
Great customer experiences make growth easier to earn. Customers come back more often, forgive the occasional hiccup faster, recommend the brand to...
4 min read
Not every completed audit needs approval. Learn how rule-based approval routing and random spot checks help multi-location teams improve review...
6 min read
If your customer experience measurement starts and ends with an NPS score and a quarterly mystery shop, you have a scoreboard. What you need is an...
8 min read
A restaurant experience is rarely won or lost in one dramatic moment. It is built in the small, repeatable details guests notice right away: the pace...
6 min read
Beverage trends are changing fast because drinks now do more than round out a meal. Specialty drinks can create a treat moment, pull a customer into...
