This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences have varied from region to region as retailers adapt to local guidelines and regulations, but the one constant is that we are all trying to keep ourselves and our communities safe while still going about our lives in what keeps being referred to as the “new normal”.
Every year, the first Tuesday in October marks a very special day for our global community. CX...
Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss,...
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked...
Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are...
Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and...
At Intouch, we are incredibly proud of the amazing businesses that we get to call our clients....
This month we've looked at COVID-19’s impact on the Retail and Restaurant industries. Now, as we...
At the start of June, we released the first survey report in our series on Changes in Consumer...
At the beginning of May, Intouch Insight released a wide-scale North American survey, designed...
