5 min read
Is QSR Drive-Thru Customer Behavior Changing?
After record-breaking growth during the pandemic, drive-thru traffic is softening. But this year may be more about redistribution and innovating the drive-thru.
6 min read
2025 Drive-Thru Study: Key Insights from our Annual Report
For 25 years, the Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data...
4 min read
What the Data Says About In-House (First-Party) Delivery vs. Third-Party
Scroll through a delivery app today, and the customer relationship clearly sits with third-party giants. Uber Eats. DoorDash. Grubhub. They’ve shaped...
4 min read
Are the 2025 Third-Party Delivery Trends a Warning Sign for Operators?
Having food delivered fresh to your door was once a novelty. Today the conversation steers toward speed, accuracy, temperature, satisfaction, and...
5 min read
Improve C-Store Management Compliance with Digital Checklists
A customer rethinks buying food from the convenience store after finding the restroom unclean. Outside, dirty pump handles, empty windshield fluid...
5 min read
Turning a Generic Mystery Shopping Evaluation into a Great One
There’s no shortage of data in most businesses. You’ve got dashboards, ratings, reports, surveys, reviews. But you know what’s surprisingly hard to...
2 min read
CX Tech Top-Ups: Platform Updates to Streamline Your Workflows
At Intouch, we’re dedicated to continuously improving our platform to better meet your needs. We're excited to share some recent enhancements to Case...
4 min read
What If Your SOP Checklist Was Actually Foolproof?
On paper, everything seems fine. Tasks are getting checked off. Audits pass inspection. Daily reports look decent. And yet…things slip. A missed...
5 min read
Using Video Mystery Shopping to Capture the Human Side of Service
On paper, everything checks out. Your frontline teams are hitting their KPIs. Audit compliance is strong. Customer satisfaction surveys? Decent. And...
6 min read
Eye-Openers on Tobacco Compliance from the 2025 Age Verification Study
Walk into any convenience store today and you’ll still find tobacco products front and center. And for now, that makes sense.