8 min read
Even after the pandemic-era growth, U.S. QSR traffic fell 3.5% year over year in August 2026. At the same time, the average drive-thru visit in our 2026 study dropped to 5 minutes and 24 seconds, the fastest we’ve recorded since 2018. Operators are...
9 min read
For 26 years, our Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data...
8 min read
Imagine this: Peter is hungry after a long day and wants something quick, satisfying, and easy. He checks a restaurant’s menu on his phone, places a...
4 min read
Want to learn how pairing IntouchCheck® with mystery shopping gave Concept Hotels a complete view of operations while cutting its manual workload in...
6 min read
Just because a product is somewhere in your store doesn’t mean a customer can buy it easily. It could still be in the stockroom, sitting on an...
8 min read
“Do I get good value if I shop here?” – That’s the question on today’s grocery shopper’s mind. And the grocery retail trends we have uncovered look...
5 min read
You can build a great survey and still get disappointing results if the right people never see it. Where, when, and how you share a survey shapes who...
8 min read
The best multi-location brands collect plenty of customer experience data. But what can each each customer experience (CX) source tell you?
9 min read
A strong customer experience can unravel in the space between headquarters and the frontline. A survey flags a problem, an audit confirms it, a...
6 min read
Customer preferences have certainly evolved over the last decade. From technological advancements to economic shifts, many factors influence what...
