5 min read
Client: “We’ve put a lot into customer experience, but it’s hard to know what’s really happening across all our locations. We’ve been looking at mystery shopping and thought Intouch Insight might be a good fit.”
1 min read
At Intouch, we’re always looking for ways to make daily tasks simpler and data more reliable. This month, we’re introducing a new Temperature...
3 min read
Curious to learn how Intouch Insight's mystery shopping program delivers insights that helped Bushwood Investments create a high-quality experience...
6 min read
Consistency is one of the hardest things to maintain in retail. Even with clear standards, two stores under the same brand can feel completely...
5 min read
On a routine store visit, Maya, an operations manager, noticed something she couldn’t explain. Her store was running smoothly, the team was engaged,...
7 min read
Thousands of customers visit you online every day. Some can’t find what they need. Others hit errors, confusing apps, or unclear support loops. Many...
5 min read
Quick service brands run on precision. Every moment counts, whether it’s a mobile order, a drive-thru handoff, or an in-store interaction. Customers...
3 min read
At Intouch Insight, we’re dedicated to continuously improving our platform to better meet your needs. Today, we’re excited to share several new...
4 min read
Delivery used to be a restaurant advantage, but new players are now competing on speed and pricing, challenging what diners expect when they order a...
5 min read
After record-breaking growth during the pandemic, drive-thru traffic is softening. But this year may be more about redistribution and innovating the...
