4 min read
Most customers already know exactly what to do with mobile ordering. They open the app, place an order, and move on. It’s fast, predictable, and become commonplace in the QSR (Quick Service Restaurant) industry.
4 min read
What can the industry’s top drive-thru brands learn from one another?
4 min read
Imagine standing on the sidelines of a race where the frontrunners have all the resources, the biggest crowds, and the most advanced gear.
3 min read
The quick service restaurant (QSR) customer experience is shaped by small, repeatable moments at the front line.
4 min read
Picture this: Your customer steps up to the counter at your quick-service restaurant. They're greeted with a smile, their order’s taken without a...
5 min read
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
5 min read
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
2 min read
Since launching our Temperature Question feature in 2025, we’ve helped thousands of users digitize their safety logs. Today, we’re taking that...
7 min read
If you’re researching mystery shopping costs, you’re likely trying to answer a very practical question: “What will it take to measure our customer...
3 min read
Want to learn how Intouch Insight’s mystery shopping services gave Alpaca Chicken the information it needed to effectively coach restaurant staff and...
