5 min read
Quick service brands run on precision. Every moment counts, whether it’s a mobile order, a drive-thru handoff, or an in-store interaction. Customers are the ultimate judge of the experience, and their perceptions are often shaped by nuanced moments.
3 min read
At Intouch Insight, we’re dedicated to continuously improving our platform to better meet your needs. Today, we’re excited to share several new...
4 min read
Delivery used to be a restaurant advantage, but new players are now competing on speed and pricing, challenging what diners expect when they order a...
5 min read
After record-breaking growth during the pandemic, drive-thru traffic is softening. But this year may be more about redistribution and innovating the...
6 min read
For 25 years, the Drive-Thru Study has set the standard for how QSR brands measure performance. Each edition is built from months of fieldwork, data...
4 min read
Scroll through a delivery app today, and the customer relationship clearly sits with third-party giants. Uber Eats. DoorDash. Grubhub. They’ve shaped...
4 min read
Having food delivered fresh to your door was once a novelty. Today the conversation steers toward speed, accuracy, temperature, satisfaction, and...
5 min read
A customer rethinks buying food from the convenience store after finding the restroom unclean. Outside, dirty pump handles, empty windshield fluid...
5 min read
There’s no shortage of data in most businesses. You’ve got dashboards, ratings, reports, surveys, reviews. But you know what’s surprisingly hard to...
2 min read
At Intouch, we’re dedicated to continuously improving our platform to better meet your needs. We're excited to share some recent enhancements to Case...
