Blog – Mystery Shopping Services

Maximizing the Employee's Role in the Customer Experience

Jul. 30, 2019
Learn how to maximize the employee's role in the customer experience.
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How Mystery Shopping Delivers Real Change

Jul. 11, 2019 | 5 minutes
Jeannie Walters, CCXP, shares why mystery shopping is the "rocket fuel" for improving your customer experience.
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Everything You Need to Know About Mystery Shopping in Under 90 Seconds [Video]

Dec. 17, 2018 | 3 minutes
Watch now! A 1 minute and 20 second overview of what your business can gain from implementing a mystery shopping program at all of your locations.
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How Cannabis Retailers Can Responsibly Sell Marijuana

Oct. 18, 2018 | 5 minutes
There are many nuances with the laws and regulations of the recreational use and sale of cannabis. Here's how cannabis retailers can responsibly sell marijuana.
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Strategies for Improving Restaurant Efficiency and Guest Loyalty

Aug. 09, 2018 | 8 minutes
Learn how to streamline your restaurant operations to improve the customer experience and drive guest loyalty.
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Mystery Shopping and Customer Satisfaction Surveys: Customer Interview ABC Fine Wine & Spirits

Jul. 23, 2018 | 7 minutes
Learn about how one of our top customers is always improving customer experience at their locations with mystery shopping and customer satisfaction surveys.
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3 Ways to Get the Most Value out of Your Mystery Shopping Program

Jul. 11, 2018 | 8 minutes
Learn more about how mystery shopping helps improve customer experience at your business.
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4 Ways Restaurant Mystery Shopping Improves Customer Experience

May 17, 2018 | 4 minutes
Find out if your staff are delivering what customers really want with restaurant mystery shopping.
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The Key to Effective Mystery Shopping: Understanding Your Customer

Mar. 01, 2018 | 3 minutes
Gain the right insights about your customer experience through customer personas and customer journey mapping to develop an effective mystery shopping program.
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How To Create A Customer Experience Measurement Strategy

Feb. 22, 2018 | 4 minutes
Here are three steps to create a customer experience measurement strategy that will help you drive business improvement.
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Guide: What Should Your Mystery Shopping Scores Be? [Infographic]

Feb. 15, 2018 | 2 minutes
We've created an infographic as a guide to help you understand your mystery shopping scores. Print it, post it, and follow along!
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How to Improve Customer Experience with Mystery Shopping & CSAT Surveys

Feb. 15, 2018 | 2 minutes
In this infographic, you'll learn how to improve customer experience by combining customer satisfaction (CSAT) surveys and mystery shopping.
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